The IGNOU helpline number serves as an important communication channel for learners seeking assistance regarding admissions, examinations, assignment submissions, study materials, degree certificates, transcripts, registration-related matters, and other academic services. To ensure efficient grievance redressal and student support, Indira Gandhi National Open University (IGNOU) has established dedicated contact numbers for various divisions and administrative units operating from its headquarters.
As one of the largest open universities in the world, IGNOU manages a vast network of regional centres, study centres, academic programmes, and student services. Given the scale of operations, the university has designated separate helpline numbers for specific departments to facilitate timely and accurate responses to student queries.
This article provides a complete list of the IGNOU helpline number details, including department-wise contact information, office timings, headquarters address, and guidance on selecting the appropriate division for different types of enquiries.
IGNOU Headquarters Address
The headquarters of Indira Gandhi National Open University is located at:
Indira Gandhi National Open University (IGNOU)
Maidan Garhi
New Delhi - 110068
India
The headquarters houses key administrative divisions responsible for admissions, registration, student support services, examinations, evaluation, study material distribution, research activities, and regional centre coordination.
IGNOU Office Timings
Students and stakeholders may contact the university during the official working hours mentioned below:
|
Particulars |
Details |
|
Working Days |
Monday to Friday |
|
Office Hours |
9:30 AM to 6:00 PM |
|
Location |
IGNOU Headquarters, Maidan Garhi, New Delhi |
|
PIN Code |
110068 |
Enquiries should preferably be made during official working hours to ensure availability of the concerned department.
IGNOU Helpline Number: Department-Wise Contact Details
IGNOU has allocated dedicated contact numbers for different administrative and academic divisions. Students are advised to contact the relevant department based on the nature of their query.
IGNOU Telephone Exchange
|
Division |
Contact Number |
|
IGNOU Telephone Exchange |
011-29571000 |
The telephone exchange acts as the central contact point for directing calls to various university departments.
Student Service Centre (SSC)
The Student Service Centre addresses general student-related enquiries and provides assistance regarding university services.
Contact Numbers:
-
011-29572513
-
011-29572514
Material Production & Distribution Division (MPDD)
The MPDD is responsible for the printing, production, and distribution of IGNOU self-learning materials.
Study Material Helpline Numbers:
-
011-29572008
-
011-29572012
-
011-29572013
-
011-29534521
-
011-29572002
Students facing issues related to the receipt or dispatch of study materials may contact this division.
Student Evaluation Division (SED) Contact Details
The Student Evaluation Division manages examination-related activities, assignment records, practical marks, project evaluations, degree certificates, transcripts, and other academic records.
Certificate and Diploma Programmes
Contact Number: 011-29572208
Bachelor's Programmes (BA, B.Sc., B.Com)
Contact Number: 011-29572211
Master's Programmes and Professional Bachelor's Courses
Applicable to programmes such as B.Ed, BCA, BSW, BLIS, BTS, BHM and others.
Contact Number: 011-29572212
Degree Certificate Section
Contact Numbers:
-
011-29572224
-
011-29535438
Transcript and Degree Verification
Contact Number: 011-29571524
Assignment Marks
Contact Number: 011-29571319
Project Marks
Contact Numbers:
-
011-29571321
-
011-29571324
Practical Marks
Contact Number: 011-29572212
Verification of Educational Certificates
Contact Number: 011-29572210
Examination Forms, Hall Tickets and Entrance Tests
Contact Numbers:
-
011-29572209
-
011-29572202
-
011-29532088
May I Help You Desk
Contact Number: 011-29572218
This service assists students in identifying the appropriate department for their specific concerns.
Student Registration Division Contact Numbers
The Student Registration Division is responsible for admission-related activities, online registration, and student enrolment processes.
Online Admission Support
Contact Number: 011-29571528
Admission Enquiries
Contact Numbers:
-
011-29571301
-
011-29571302
Students seeking information regarding fresh admissions, re-registration, programme eligibility, or application status may contact this division.
Regional Services Division
The Regional Services Division coordinates activities between the headquarters and regional centres across the country.
Contact Numbers:
-
011-29572412
-
011-29532118
Queries concerning regional centres, study centres, learner support services, and regional administration may be directed to this division.
Research Unit Contact Numbers
The Research Unit manages matters relating to research programmes and doctoral admissions.
Contact Numbers:
-
011-29534229
-
011-29534326
-
011-29571984
-
011-29571985
-
011-29571986
Prospective and existing research scholars may use these contact numbers for enquiries related to PhD admissions and research-related administrative matters.
Importance of Using the Correct IGNOU Helpline Number
IGNOU operates through multiple academic and administrative divisions, each entrusted with specific responsibilities. Contacting the appropriate department ensures faster resolution of queries and minimizes communication delays.
Students are advised to keep the following information readily available before contacting any department:
-
Enrolment Number
-
Programme Name
-
Programme Code
-
Course Code
-
Regional Centre Details
-
Examination or Assignment Information
-
Registration/Application Details
Providing complete and accurate information enables the concerned officials to address the query more effectively.
Conclusion
The IGNOU helpline number system has been designed to provide structured support for students and stakeholders across various academic and administrative functions. Whether the enquiry relates to admissions, examinations, assignment evaluation, study materials, certificates, transcripts, or research programmes, the university has established dedicated contact channels to facilitate efficient communication.
Students are encouraged to contact the relevant department during official working hours and keep all necessary academic details available while communicating with university officials. For the latest updates regarding admissions, examinations, and academic notifications, reference should always be made to official IGNOU announcements and communication channels.
FAQs
Q1. What is the IGNOU helpline number for general student enquiries?
Students can contact the Student Service Centre at 011-29572513 or 011-29572514.
Q2. What is the IGNOU helpline number for admission enquiries?
For admission-related enquiries, students can contact 011-29571301 or 011-29571302.
Q3. What is the IGNOU contact number for study materials?
Students can contact the Material Production & Distribution Division at 011-29572008, 011-29572012, or 011-29572013.
Q4. What is the IGNOU number for assignment marks?
For assignment marks-related queries, the contact number is 011-29571319.
Q5. What is the IGNOU helpline number for examination forms and hall tickets?
Students can contact 011-29572209, 011-29572202, or 011-29532088 for examination forms, hall tickets, and entrance-test enquiries.
Q6. What are the IGNOU headquarters office timings?
IGNOU headquarters generally operates from 9:30 AM to 6:00 PM, Monday to Friday.